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CCPA Training Requirement – Section 1798.130(a)(6) Compliance

The CCPA requires as part of compliance efforts that these individuals to be informed about certain requirements of the CCPA as well as the company’s procedures for exercising the consumer rights so that they can direct individuals how to do so.

Ensure that all individuals responsible for handling consumer inquiries about the business’s privacy practices or the business’s compliance with this title are informed of all requirements in Sections 1798.110, 1798.115, 1798.125, and this section, and how to direct consumers to exercise their rights under those sections.

Who Must Be Trained

All individuals responsible for handling consumer inquiries about company’s privacy practices, The goal is to ensure that consumer inquiries are handled appropriately under the law. If customer service representatives are answering questions about the company’s privacy practices they need to be familiar with core sections of the CCPA. However, if all customer questions asked of those individuals are referred to other employees, organizations may find the training of the specific members of the staff actually answering the questions sufficient. The CCPA affirmatively requires a company to ensure that the individuals responsible for compliance are informed of all the requirements of the specific sections identified.

Our Interactive Training Courses

Our privacy training courses are interactive and designed to train employees who handle sensitive data in the essentials of privacy and drive awareness throughout organizations. All students and sponsoring company receive a certificate of completion signed by a Certified Information Privacy Manager.

Data Governance and Protection Fundamentals – This training provides learners with the fundamentals they need to understand data governance and data protection concepts, including what personally identifiable data is; the records and data lifecycle; what data governance means; and why it’s important to organizations that handle personal data and records.

CCPA Overview – This training provides employees with a better explanation of the CCPA and how to both develop and/or enforce the policies and procedures needed by your organization to identify potential issues in data processing that should be addressed.

Our customized on-site or webinar training packages and workshop can be delivered to specific groups within your company, such as developers, application owners, data owners or database administrators.

Customized Privacy Training includes incorporating details of your organizations data privacy policies and procedures and nuanced requirements for teams who regularly handle sensitive data such as developers, application owners, data owners and database administrators.

In-depth workshops for information governance or other teams seeking to use data for business development such as Business Intelligence and Big Data projects.

What you will learn.

  • Understand the key requirements of the CCPA
  • Learn how to identify personal information under the CCPA
  • Learn the rights that consumers have and how to direct consumers to exercise their rights
  • Understand the business’s responsibilities when collecting and transferring personal information


  • CCPA scope: Am I affected and what should I do? Summarizes the scope of the law including key concepts, such as definition of a business and a sale, options for responding and real-world questions.
  • What rights does the CCPA grant consumers? Describes consumers’ rights under the CCPA, including the right to access and deletion, right to opt out of sale and the right to non-discrimination.
  • Meeting compliance requirements Highlights operational concerns and approaches with an emphasis on assessing vendor relationships, meeting obligations for transparency and notice, and responding to consumer access requests.
  • Penalties and enforcement Discusses fines, penalties, legal sanctions and remedies of the CCPA, as well as the California attorney general’s posture and enforcement powers.
  • Current trends Proposed amendments, questions awaiting attorney general guidance or clarification, and the law’s potential impact on various industries, then delivers updates automatically to purchasers.
  • CCPA and the U.S. privacy landscape Federal and state consumer privacy laws in the year preceding CCPA implementation and highlights benefits of a leadership-supported, enterprise-wide privacy strategy.

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